Billing Terms and Conditions

Effective Date: January 01, 2025

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Direct Tech US ("we", "us", or "our") and the customer ("you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

  • Prices: All prices for products and services are listed in dollars and are subject to change without prior notice.
  • Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Shopify Payments, Visa, MasterCard, American Express, etc.
  • Electronic Funds Transfer (EFT)/ACH Payments
  • Other Payment Methods, such as, Apple Pay, Google Pay

2.3 Payment Due Date

  • One-Time Purchases: Payment is due upon receipt within 15 days of invoice date.
  • Subscription Services: Payment is due on the first day of each month.

3. Invoicing

  • Delivery Method: Invoices will be sent electronically via Email to the contact information provided by the Customer.
  • Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up-to-date.

4. Late Payments

4.1 Suspension of Services

  • Service Suspension: We reserve the right to suspend or terminate services if payment is not received within 10 days after the due date.
  • Reinstatement: Services will be reinstated upon full payment of outstanding amounts, including any late fees.

5. Disputed Charges

  • Notification Period: If you dispute any charges on your invoice, you must notify us in writing within 15 days of the invoice date.
  • Contact Information: Disputes should be sent to support@directtechus.com and include the invoice number and details of the dispute.
  • Resolution: We will investigate and resolve billing disputes promptly.

6. Refunds and Credits

  • Processing Time: Any approved refunds will be processed to the original payment method within 14 days.

7. Taxes

  • Customer Responsibility: You are responsible for all applicable taxes, including but not limited to sales tax, value-added tax (VAT), goods and services tax (GST), and any other similar charges.
  • Tax Exemption: If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase.

8. Billing Errors

  • Corrections: If we discover a billing error, we will correct it promptly.
  • Overcharges: If you have been overcharged, we will refund or credit the overcharged amount.
  • Undercharges: If you have been undercharged, we will invoice you for the outstanding amount.

9. Subscription and Recurring Payments

9.1 Automatic Renewal

  • Renewal Terms: Subscriptions will automatically renew at the end of each billing cycle unless canceled in accordance with our Cancellation Policy.
  • Notification: We may send a reminder email prior to the renewal date.

10. Payment Security

  • Data Protection: All payment information is handled securely in compliance with industry standards.
  • Payment Processor: We use Shopify Payments to process payments and do not store your credit card information on our servers.
  • SSL Encryption: Transactions are secured using Secure Socket Layer (SSL) encryption technology.

11. Changes to Billing Terms

  • Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.
  • Notification of Changes: Changes will become effective upon posting the updated Terms on our website at https://directtechus.com.
  • Acceptance of Changes: Continued use of our services after any such changes constitutes acceptance of the new Terms.

12. Limitation of Liability

  • No Liability for Indirect Damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms.

13. Governing Law

  • Jurisdiction: These Terms are governed by the laws of your country/state, without regard to its conflict of law principles.
  • Venue: Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in your jurisdiction.

14. Contact Information

For any questions or concerns regarding billing, please contact us:

15. Entire Agreement

These Billing Terms and Conditions, along with our Terms of Service and Privacy Policy, constitute the entire agreement between you and Direct Tech US regarding billing matters and supersede all prior agreements.

Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.